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CX / Customer Development Expo - Kansai

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Dates
November 18, 2026 — November 20, 2026
Hours
9:00 AM – 6:00 PM Unverified
Frequency
Biannual (Osaka / Tokyo editions)

Please double-check the dates and location on the organizer website before attending.

About CX Improvement EXPO (CX / Customer Development Expo) – Kansai

CX Improvement EXPO is a B2B exhibition for customer experience (CX) and customer development, held as part of RX Japan's Marketing Week. The Kansai / Osaka edition takes place at INTEX Osaka.

The show gathers the latest solutions for deepening customer relationships: CRM, marketing automation (MA), customer-data analytics, Voice-of-Customer (VOC) analysis, personalization, and community-operation support. Visitors can compare offerings from multiple vendors, learn from real success cases, and pick up practical know-how to strengthen their own CX and customer-development programs.

Key details

  • Dates: November 18–20, 2026 (Osaka / Kansai edition, 7th holding)
  • Venue: INTEX Osaka, 1-5-102 Nankokita, Suminoe-ku, Osaka
  • Organizer: RX Japan (Reed Exhibitions Japan)
  • Co-located with: Marketing Week Osaka — 9 specialist shows (Advertising, SNS, DX, EC & Store, Branding, Sales Support, etc.)
  • Frequency: Held 4×/year (Tokyo Autumn, Osaka, Tokyo Spring, Tokyo Summer)
  • Admission: Free pre-registration required for visitors

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