ICMI CCExpo

ICMI Contact Center Expo & Conference (CCExpo) returns October 26-29, 2026 at the Gaylord Palms Resort & Convention Center in Kissimmee (Orlando), Florida. Organized by ICMI / Informa Group, the event delivers AI strategies, keynotes, training classes, and networking for contact center and customer service leaders nationwide. The program includes a full conference, an expo floor, half-day workshops, and the ICMI Awards. Registration is open at icmievents.com.