2027
Support World Live
HDI Service & Support World is the annual conference of HDI for IT service and support professionals, offering keynotes, hands-on workshops, training and certification pathways, and peer networking. The 2027 edition runs April 25-29 at Caesars Palace in Las Vegas, Nevada.
- Dates
- April 25, 2027 — April 29, 2027
- Hours
- 9:00 AM – 6:00 PM Unverified
- Frequency
- Once a year
Please double-check the dates and location on the organizer website before attending.
HDI Service & Support World 2027
HDI Service & Support World is the annual conference of HDI, the trusted home for IT service and support professionals, delivering training, certifications, research, events and expert guidance. The event brings together more than 1,000 service desk professionals, ITSM leaders and support innovators for keynote presentations, hands-on workshops, training and certification pathways, peer panels and networking.
The 2027 edition is scheduled for April 25-29, 2027, at Caesars Palace in Las Vegas, Nevada.
Conference highlights
- Conference dates: April 25-29, 2027
- Venue: Caesars Palace, Las Vegas, Nevada
- 60+ sessions and case studies, 50+ speakers, 3 keynotes
- Learning tracks on IT Service & Support and IT Service Management
- Topics include AI in action, service portals, ITIL, experience level agreements (XLAs) and enterprise service management
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